Support and account deletion

Sign-in and password help

1. Open the sign-in page.
2. Select Forgot password? and enter the account email.
3. Use only the most recent reset link delivered to that address.

Clients join with the invitation link sent by their coach. If an invitation is missing or expired, ask the coach to issue a new one. Support will not ask for a password.

Delete a client account

1. Sign in and open Your account.
2. Find Privacy and data.
3. Enter the current password and select Create deletion request.
4. The confirmation remains open for 24 hours. You may cancel it while it is open. If immediate processing is offered, type the exact confirmation phrase shown in the app; otherwise support completes the queued request after verification.

Completion removes or de-identifies the client account and scoped coaching data as described in the Privacy Policy. Some de-identified financial facts and minimal audit or request records may remain where needed for legal, accounting, or security purposes.

Delete a coach workspace

A coach can create a deletion request from Workspace settings → Privacy and data. Workspace deletion is not automatic: it requires operator review because it may affect active clients and shared records. Support will verify the request, identify export or client-transition needs, and explain the next steps.

Request deletion without signing in

Email support@getcoachmefit.com from the account address with the subject “Account deletion request.” Include the account email and whether it is a coach or client account. We will require reasonable verification before acting. If you no longer control the account email, explain that in the request; do not send sensitive documents until a secure verification method is provided.

Data export and correction

Signed-in users can download a JSON copy from Privacy and data → Download my data. Contact support for a correction that cannot be made in the app. A coach may need to correct a coach-entered plan, review, or fee record.

Notifications and payments

In-app message and reminder preferences are available in account settings. Push alerts are not available during this pilot. CoachMeFit does not process Razorpay or other payments during the pilot; fee entries are records maintained by the coach. Contact the coach directly about a coaching fee or payment dispute.

Safety and security

CoachMeFit is not an emergency or medical service. For an urgent health or safety issue, contact local emergency services or an appropriate qualified professional. For suspected account compromise, reset the password, use Sign out other sessions in account settings if accessible, and contact support promptly.